Weaver - Resolution AI Assistant for Telecom

Customer-facing AI assistant

Weaver enables fast, selfservice resolution of common telecom requests, significantly reducing contact center demand.​

Typical use cases:

• Billing explanations and invoice breakdowns

• Balance, usage, and consumption insights

• Plan, addon, and subscription inquiries

• Service status and outage information

• SIM, device, and accountrelated requests

• Appointment scheduling and service requests

Key modules:

• Informational: Clear, accurate answers using enterprise knowledge and live data.​

• Transactional: Guided selfservice for service changes, requests, and submissions.​

• Analytical: Insights into usage, spending, and service patterns.​

• Advisory: Personalized recommendations for plans, addons, and service options based on customer context.​

Result: higher selfservice adoption, fewer inbound calls, and faster resolution.​

Contact center and agent support

Weaver also acts as a realtime assistant for contact center agents, improving productivity and service consistency.​

Key capabilities:

• Instant access to customer context and relevant knowledge

• AI-assisted responses and nextstep guidance

• Automated execution of backend actions during interactions

• Seamless AItoagent handover with full conversation context

AI handles routine interactions first, allowing agents to focus on complex and highvalue cases.​

Enterprise integration and reliability

Weaver integrates with existing telecom environments, including:

• CRM and customer care platforms

• Billing and charging systems

• Network and service management systems

• Contact center platforms

Designed for carriergrade reliability, Weaver supports high concurrency, peak traffic, and continuous availability across channels.​

Weaver + AI Core - advanced service automation

For operators ready to move beyond selfservice and interaction deflection, Weaver combines with Intellya AI Core to enable deeper automation and orchestration.​

AI Core:

• Orchestrates complex, crosssystem service processes end to end

• Coordinates multiple AI agents, workflows, and decision logic

• Applies advanced prediction, segmentation, and optimization models

• Enables controlled, scalable automation across service operations

Together, Weaver and AI Core move operators from automated interactions to fully orchestrated service operations, while maintaining control and reliability.​