AI-powered guest engagement and intelligent hotel operations

Weaver – AI virtual assistant for guests and staff

Weaver is an enterprise-grade AI assistant designed for high volumes of guest and staff interactions across digital and assisted channels. It serves as the primary interface before, during, and after the stay, resolving requests and triggering real operational workflows via direct integration with other systems. 

Guest-facing capabilities:

• Reservations, modifications, cancellations, and confirmations

• Digital and assisted check-in/check-out support

• Room and service requests (housekeeping, amenities, maintenance)

• Property information (facilities, dining, spa, activities, local area)

• Contextual recommendations based on profile, loyalty, and stay context

• Support for transportation, tours, and experience bookings

• Post-stay feedback capture and follow-up communication

Staff-facing capabilities:

• Internal help desk for policies, procedures, and property knowledge

• Fast access to operational information across departments

• Support for onboarding and training of new employees

• Execution of routine tasks (shift coordination, task assignment, ticket creation)

• Real-time visibility into guest requests, priorities, and status

  
  

Weaver operates as a 24/7 digital concierge and operations assistant, reducing pressure on front desks and call centers while helping teams focus on higher-value guest interactions.

Selecta - AI-powered CRM for guest intelligence

Selecta provides a unified, actionable view of guests and interactions, enabling personalized and proactive engagement across the entire travel lifecycle. It consolidates operational and engagement data into a single source of truth for commercial and service teams.

Key capabilities:

• Guest 360° profiles combining booking history, preferences, interactions, and feedback

• Personalized, context-aware messaging, offers, and recommendations across channels

• Centralized tracking of guest requests and service fulfillment

• AI-driven upsell and cross-sell suggestions to grow ancillary revenue

• Loyalty and retention management with predictive insights

• Operational and commercial reporting on occupancy, service performance, satisfaction, and key KPIs

Selecta gives all guest-facing teams a unified view of each traveler, enabling consistent, connected experiences across hotels, brands, and channels.

Weaver + Selecta – coordinated guest engagement

Together, Weaver and Selecta enable coordinated, data-driven engagement across the guest journey.

Organizations can:

• Provide instant, personalized service without adding frontline headcount

• Capture every interaction and preference into a unified guest profile

• Coordinate service delivery across front office, housekeeping, F&B, and operations

• Increase ancillary revenue through intelligent, timely recommendations

• Improve satisfaction, loyalty, and repeat bookings through consistent experiences

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AI Core - orchestration and governance for hospitality AI

For organizations seeking deeper automation and control, Intellya AI Core adds orchestration and governance behind Weaver and Selecta.