AI-powered citizen engagement and smarter public services

Weaver - AI virtual assistant for public services

Weaver is an enterprise-grade AI assistant for high volumes of interactions across web, mobile, contact centers, and digital channels. It acts as a digital front door for information, requests, and updates, integrated with case management, ticketing, and back-office systems.

Citizen-facing capabilities:

• Service information and guidance (benefits, permits, programs, local services).

• Submission, routing, and tracking of requests, applications, and complaints.

• Appointment booking and scheduling for in-person or virtual visits.

• Notifications and reminders for deadlines, documents, and decisions.

• Multilingual support to improve accessibility and inclusion.

• Feedback collection and surveys after interactions or case resolution.

Staff-facing capabilities:

• Internal knowledge assistant for policies, procedures, and regulations.

• Quick access to case status, interaction history, and service rules.

• Support for onboarding and training new or temporary staff.

• Automation of routine tasks (triage, routing, ticket creation, status updates).

• Real-time visibility into demand, workloads, and response times.

Weaver acts as a 24/7 digital public servant, easing pressure on call centers and counters while allowing staff to focus on complex, high-impact work.

Selecta - AI-powered CRM 

Selecta provides a unified, actionable view of the people and organizations interacting with public services, enabling consistent, timely, and fair engagement. It consolidates communication and case data into a single source of truth for service, operations, and policy teams.

Key capabilities:

• 360° profiles combining interactions, requests, cases, preferences, and feedback.

• Context-aware messaging and notifications across channels (web, app, email, SMS, chat).

• Centralized tracking of requests, cases, and service fulfillment across departments.

• Intelligent prompts for related services, benefits, or programs that may be relevant.

• Insights to support outreach, inclusion, and targeted communication initiatives.

• Dashboards and reporting on demand, service performance, satisfaction, and KPIs.

Selecta gives all public-facing teams a unified view of each person or organization, enabling consistent, connected experiences across departments, agencies, and channels.

Weaver + Selecta – coordinated public engagement

Together, Weaver and Selecta create a simple, powerful model for modern public service delivery.

Public-sector organizations can:

• Provide instant, accurate responses without proportionally increasing headcount.

• Capture every interaction in a unified profile, preserving context over time.

• Coordinate service delivery across departments and programs from a shared record.

• Proactively guide people toward the right services and benefits at the right moment.

• Improve satisfaction, trust, and accessibility through consistent communication and transparent status updates.

One modular platform – focused on public impact

Weaver and Selecta operate as a unified, modular platform, allowing agencies, cities, and departments to start where the need is greatest and expand over time.

• Weaver manages conversations and turns them into structured actions.

• Selecta manages relationships, intelligence, and ongoing engagement.

This enables public-sector organizations to:

• Modernize the digital “front door” for services without replacing all existing systems.

• Reduce manual workload on staff while improving response times and consistency.

• Scale AI-assisted service delivery across programs, locations, and channels at their own pace.